VUCEM Maintenance 2025: Everything You Need to Know

The Mexican Single Window for Foreign Trade (VUCEM) is an essential platform for import and export operations in Mexico. Regular maintenance is crucial to ensure continuity and efficiency in customs procedures.
In this article, we explain what the VUCEM Maintenance 2025 involved, how it affected businesses, and what steps to take if you experience any issues.

What Is VUCEM and Why Is Its Maintenance Important?

VUCEM allows importers, exporters, and customs brokers to manage their procedures electronically with various government agencies. To ensure proper performance, periodic maintenance is carried out to strengthen its technological infrastructure and prevent system failures.

VUCEM Maintenance 2025: Dates and Key Details

The VUCEM maintenance began on February 8, 2025, at 12:00 p.m. (Central Mexico Time).
During this period, all platform services—including both the Portal and the Web Service—were unavailable. To avoid delays in foreign trade operations, a contingency phase was activated.

VUCEM services were restored on February 12, 2025, at 10:00 p.m.
However, if any service issues are detected, the contingency phase may remain active as a preventive measure.

How to Report Issues in VUCEM After the Maintenance

If you experience problems with the platform after the maintenance, follow these steps:

1. Submit a report to the VUCEM Service Desk by calling 800 286 3133.
2. Email evidenciasms@vucem.mx with detailed information about the issue.
3. For any additional questions, contact:
   • ventanillaunica@sat.gob.mx
   • contactovucem@sat.gob.mx

How Did This Maintenance Affect Foreign Trade Companies?

During the maintenance period, companies faced potential delays in document processing and authorizations.
However, the contingency phase allowed certain critical operations to continue.
It is always advisable to stay informed about these announcements to better plan logistics processes.

The VUCEM Maintenance 2025 was a necessary action to strengthen the platform’s technological infrastructure and ensure its long-term functionality.
If your business relies on VUCEM for foreign trade operations, we recommend staying informed and prepared for future updates.

For more information on this and other important foreign trade topics, visit our latest LinkedIn post and stay updated with EO Consulting.